REFUND POLICY

Effective for all orders placed on souqsphere.com

At souqsphere.com, we aim to provide trendy and affordable fashion with smooth delivery across Pakistan. As we operate on a dropshipping model, please read our refund policy carefully before placing your order.

No Exchange Policy

Currently, souqsphere.com does not offer exchanges for size change or change of mind.

We strongly recommend checking the size chart carefully before placing your order.

If you need assistance with sizing, please contact our support team before ordering.

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Damaged or Incorrect Item

In case you receive:

• A damaged product
• A defective item
• A wrong item

You must notify us within 24 hours of delivery.

To process your request, please send:

• Clear pictures of the item
• Picture of the packaging
• Your order number

Once verified, we will review the issue and may offer one of the following:

• Replacement (if applicable)
• Store credit
• Partial refund

Requests made after 24 hours of delivery will not be entertained.

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Cash Refunds

Cash refunds are not offered.

If approved, compensation will be issued in the form of store credit, which can be used on future purchases at souqsphere.com.

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Order Refusal Policy

If a Cash on Delivery order is refused without valid reason:

• The customer may be restricted from placing future COD orders.
• Future orders may require advance payment.

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How to Contact Us

For any concerns, contact us at:

Our support team will review your request and respond accordingly.